For ten solid years, AWD and our strategic customer in Mexico have advanced side-by-side, united by the belief that true success is reciprocal. What began as a single oil-analysis analyzer has expanded into a nationwide fleet of dozens of units integrated throughout the customer’s laboratories and service network, transforming an initial purchase order into an industry benchmark for enduring partnership.
Local-First Commitment Eliminates Last-Mile Concerns
Before the first shipment, AWD pre-calibrated every unit to ASTM standards, released English-language software, recorded training videos, and opened a dedicated after-sales channel that responds within 24 hours. This "hardware + service" package enabled the customer to replicate the solution at additional sites without hesitation and laid the foundation for the repeat orders that followed.
Reliable Operation, Quantifiable Value
Installed AWD analyzers have already logged more than 10,000 running hours in the customer’s labs, helping end-users avert premature component replacements and unplanned downtime—clear, measurable proof of instrument dependability.
Continuous Improvement through Two-Way Dialogue
Frequent technical exchanges and a joint feedback loop ensure that insights gained in the hot, humid Gulf of Mexico environment are translated into hardware and software upgrades that benefit users worldwide.
Shared Environmental Responsibility
By extending oil-drain intervals, the customer has reduced waste-oil disposal and the CO₂ emissions tied to fresh-oil production, contributing to Mexico’s sustainable-energy goals.
Looking Ahead
The Mexican partner has already reserved the first batch of next-generation analyzers, reaffirming a ten-year truth: when trust, technology, and teamwork intersect, the result is transformation, not merely transaction.
Thank you for a decade of excellence. Together we demonstrate that outstanding performance is not a one-time event—it is a habit practiced every day, one analysis at a time.