For ten solid years, AWD and our strategic customer in Mexico have walked side-by-side, convinced that real success is mutual. What began as a single oil-analysis analyzer has grown into a fleet of dozens of units spread across the customer’s laboratories and service network, turning a simple purchase order into an industry benchmark for long-term partnership.
Local-first commitment eliminates the last-mile worry
Before the first shipment, AWD pre-calibrated every unit to Mexico’s NOM standards, released Spanish-language software, recorded local-regulation training videos and opened a dedicated after-sales channel that answers within 24 h. This “hardware + service” package allowed the customer to replicate the solution at additional sites without hesitation and laid the foundation for the repeat orders that followed.
Reliable operation, measurable value
Installed AWD analyzers have already logged more than 10,000 running hours in the customer’s labs, helping end-users avoid premature component replacements and unplanned downtime—clear, quantifiable proof of instrument dependability.
Continuous improvement through two-way dialogue
Frequent technical exchanges and a joint feedback loop ensure that lessons learned in the hot, humid Gulf of Mexico environment are translated into hardware and software upgrades that benefit users worldwide.
Shared environmental responsibility
By extending oil-drain intervals, the customer has cut waste-oil disposal and the CO₂ emissions tied to fresh-oil production, contributing to Mexico’s sustainable-energy goals.
Looking ahead
The Mexican partner has already reserved the first batch of next-generation analyzers, reaffirming a ten-year truth: when trust, technology and teamwork intersect, the result is transformation, not just transaction.
Thank you for a decade of excellence. Together we prove that outstanding performance is not a one-time event—it is a habit practiced every day, one analysis at a time.